Rideto Terms Page

Customer Terms and Conditions

For learner motorcycle riders

Who should read this page?

Are you looking for motorcycle lessons? Or already a rider with RideTo?

Then you will need to read and agree to these terms and conditions and all other terms, policies and documents outlined on this page

If you’re looking for more general information regarding us or the services we provide, please drop us an email at hello@rideto.com

Who are we?

rideto.com and RideTo branded products (together “ RideTo ”) (referred to as “us”, “we”, “our” or ‘RideTo” as the context may require) are provided by RideTo Limited, a company registered in England and Wales under company registration number 10454345 and having registered address at: Brighton, United Kingdom, BN1 1UQ.

What we do

We offer the only marketplace whereby you are able to obtain independent information regarding motorcycle training schools in the United Kingdom so that you are able to:

  • access and receive independent and clear information and be introduced to motorcycle training schools who have been approved by the UK’s Drivers and Vehicle Standard Agency ( DVSA ) as “Approved Training Bodies”,
  • pay securely (via our payment partner Stripe) and get on the road with less hassle.

We are a broker platform only; we do not provide motorcycle training courses nor do we employ or act on behalf of any motorcycle instructors or motorcycle training schools. We simply act as an independent intermediary to introduce you to the Partner Training Schools which are DVSA approved.

Using our website, applications, products and services

rideto.com and any RideTo branded apps or sites (licensed or otherwise) are operated by RideTo Limited. The terms and conditions regarding the use of our apps or sites are outlined in our website terms and conditions, details of which you can find here

By signing up to these terms and by using any of our services you agree to comply with our website terms and conditions.

  • only use our site and apps in order to search for DVSA approved motorcycle training schools and courses;
  • make a purchase and be introduced to one of the DVSA approved motorcycle training schools referred to on our site or apps

Viruses

We are committed to making sure that RideTo, our products and services are secure and free from bugs or viruses, but we make no guarantee that this will be case.

You are responsible for ensuring that your information technology, computer, its programmes and platform are secure in order to access RideTo and our services. You should use your own virus protection software.

We assume no responsibility and shall not be liable for any loss or damage caused by a virus, or other technologically harmful material that may infect your computer or other equipment or other property on account of your access to, use of, or browsing of RideTo or any website linked to it.

Please read our website terms and conditions for more information regarding your responsibilities here.

How we use your data and information.

Please refer to and read our privacy policy for information regarding how we may use any personal data and information you may provide to us.

By signing up to these terms and by using any of our services you agree to comply with our privacy policy and in particular to the following :

  • We will communicate with you via email, we accept no responsibility or liability if you provide an incorrect email address. Unfortunately, you are not able to use rideto.com without a valid email address.
  • You agree for us to share you personal information including name, email, phone number and age with your selected training school only, for the purpose of them fulfilling the motorcycle training you have requested through RideTo.com
  • When you sign-up to via rideto.com or to any of our other products and opt in, you agree to being contacted for marketing purposes in relation to the same or similar services and products as that you originally signed up for.
  • You agree to sign-up to promotional and marketing emails when you create an account or book with us if you choose to opt in. We will from time to time send you promotional and marketing emails related to the same or similar services and products as that you originally signed up for.
  • Should you wish to be removed from any of our marketing material, please unsubscribe using the link provided in our emails or on our website or contact us at email address hello@rideto.com or our registered office address at Dunsden Green, Reading, RG4 9QD
  • Your data may be used to help improve our products and services.
  • We will only send you marketing emails if you choose to opt-in to do so on our website.

Purchasing with RideTo

As RideTo we offer a platform to introduce Learners and Partner Training Schools, and to facilitate the payment of motorcycle lessons to the Partner Training Schools. These motorcycle lessons can only be purchased on www.rideto.com

We reserve the right, where we believe necessary, to undertake all reasonable action to protect ourselves against fraud, suspicious or invalid redemptions, including but not limited to seeking further verification as to the identity of a customer.

Motorcycle lessons

What we offer:

  • A platform for Learners to search and buy motorcycle training courses
  • To be matched with a Partner Training School
  • To facilitate payment between the Learners and the Partner Training Schools - payments are secure and provided by Stripe.
  • We are not however a motorcycle training school ourselves nor do we train or employ or act on behalf of any motorcycle instructors or any of Partner Training Schools they work for or represent.
  • You will need to provide and submit your personal details as well as valid payment details via rideto.com
  • You must be the cardholder, or have express permission from the cardholder to use these details

The above charges are applicable to every purchase made via the RideTo platform and are non-refundable.

  • You must provide current, complete and accurate information and ensure that any information you provide is kept updated at all times.
  • Your payment details will be charged the full amount when you complete your purchase
  • You authorise RideTo to send instructions to the financial institution that issued your card to take payments from your card account in accordance with the terms of your agreement with us.
  • Following your permission, you agree to allow RideTo to take further payment in the case of price difference when altering bookings where there is a change in price.
  • For cancellations of all courses a £25 administration fee will apply. This will be automatically deducted when any refund (if applicable is due)
  • For course date changes or any other amendments to a confirmed course booking, a £25 administration fee will apply. This fee will be applied with your permission to your payment method provided before the amendment is made.

We do not store credit card details nor do we share customer details with any third parties, other than those third parties including the Partner Training Schools to whom such details are required to be shared for purposes of providing our services.

All information you provide to us will be treated as confidential and used in accordance with our privacy policy. No information will be shared with any other company or third party organisation other than those third parties you have consented to sharing your personal information with under and in accordance with our privacy policy.

Partner Training Schools

We do not employ, represent nor act on behalf of any of Partner Training Schools and, unless otherwise specified in these terms, we are not responsible nor liable for (and make no representations, warranties or guarantees as to) the behaviour, acts or omissions of any of the Partner Training Schools you engage with through rideto.com or the quality of the services they provide.

Pricing

Our pricing is controlled by a number of factors, including (not all are listed here): demand, average market pricing, and transmission.

We aim for our pricing to be as fair and as accurate as possible, but it is subject to change at any time and we do not offer any guarantee to hold or to honour a quote, unless otherwise stated.

How we get paid

To be able to keep on making Learner’s lives better and safer we need to make some money. We’re paid by receiving a percentage of the motorcycle training course that you purchase via our website.

Cancellations

CBT / ITM / GEAR CONVERSION / PRIVATE MOTORCYCLING COURSES:

If you wish to cancel your course for any reason, you MUST provide RideTo with a minimum of 5 (five) full working days’ written notice before the start of your course. Cancellations made with less than 5 (five) full working days will result in the loss of your entire paid fees and no refund will be made or will be possible. To avoid doubt working days are Monday to Friday 9am to 6pm excluding Bank Holidays. Orders placed less than 5 clear working days ahead of the training are subject to these terms.You will not be able to cancel an order once placed IF less than 5 working days ahead of the training date. All cancellations are subject to an administration fee of £25, deducted from any refund issued.

FULL MOTORCYCLE LICENCE COURSES – A1 / A2 / A (DAS)

If you wish to cancel your course for any reason, you MUST provide RideTo a minimum of 12 (12) full working days’ written notice before the start of your course. Cancellations made after or within 12 full working days will result in the loss of your entire paid fees and no refund will be made or will be possible. To avoid doubt working days are Monday to Friday 9am to 6pm excluding Bank Holidays. Cancellations made in writing more than 12 working days in advance of training will be refunded minus a £25 administration fee within 7 - 10 working days via the same way you paid.

All cancellations must be made by email directly to RideTo at hello@rideto.com. We DO NOT accept voicemail, web chat or text messages as notification of cancellations or any other form of indirect contact including at our registered office address.

A Partner Training School may cancel their training courses for any reason they deem fit including in adverse weather conditions that make the training unsafe to proceed. Prior notification will be given to you by us as soon as possible and subject to our having been notified of any cancellations by the Partner Training School. However we will not be liable to you for any losses incurred or suffered by you as a result of the cancellation of any training courses where we have not been given sufficient notice of cancellation by the Partner Training School .

Any courses that are cancelled by the Partner Training Schools as mentioned above can be rebooked through RideTo at no extra charge. No refunds will however be offered for any courses cancelled in these circumstances and we will not be liable to you for providing any such refunds.

How to rebook your course:

If you wish to rebook or amend your course booking for any reason, you must provide a minimum of 5 (five) full working days’ written notice (12 full working days’ notice in case of Full Motorcycle Licence Courses) before your course starts. Any rebooking or amendment requests after or within the 5 (five) full working days (or the 12 full working days’ written notice for Full Motorcycle Licence Courses) from the start date of the course will result in a loss of fees paid and no refund will be made nor will be possible. To avoid doubt working days are Monday to Friday 9am to 6pm. For course amendments made more than 5 full working days in advance or 12 working days for full licence courses, a £25 administration fee will be charged. Amendments subject to the administration fee include but not limited to; bike hire, course dates, rider details, course type, training location. The administration fee must be paid before an amendment is made to a booking. For more information, please contact us at our email address: hello@rideto.com. You may rebook via our website or by emailing us at hello@rideto.com.

Refunds

Refunds can be requested 5 (five) full working days before the start date of the course (or 12 full working days’ notice in case of Full Motorcycle Licence Courses). If you wish to cancel your course and receive a refund you must provide at least 5 (five) full working days’ written notice prior to the start of that course (or 12 full working days’ notice in case of Full Motorcycle Licence Courses) and you MUST also provide us with the booking confirmation receipt. All cancellations, order amendments and refunds are subject to a £25 administration fee automatically deducted from any refund requested.

We will NOT offer nor be liable to offer a refund unless a valid receipt can be provided. Refunds will be made in the same way the original payment was received by us.

However, we reserve the right to refuse a refund if no proof of purchase can be provided in which event we will not be liable nor responsible for any loss you may suffer as a result of the loss of fees paid and our refusal to provide a refund to you. Refunds may take up to 10 working days to credit back to your bank account.

Peace of Mind Policy offer

The Peace of Mind offer is in place to reassure new riders that if they don't meet the instructors requirements for safe riding on the day of training then RideTo will cover the cost of the second day of training at no cost to you. This offer is for CBT courses only.

The offer does not cover incorrect documentation, incorrect clothing, the customers decision to stop training, late or no attendance (for any reason including illness), lack of understanding of the Highway code or dangerous driving due to lack of understanding of the Highway code, being unable to speak and understand English or failing the eyesight test. We require written confirmation from the instructor of non-completion before booking the 2nd day.

The offer covers 1 extra day only and does not guarantee completion of the course. Additional days after the 2nd day must be paid for in full. It is of the sole discretion of RideTo to refuse a Peace of Mind Policy to any customer. We retain the right to rebook the 2nd day of training at any other training location within reasonable distance from the customer. The 2nd day of training must be at the same price or cheaper as the original day booked.

To claim the Peace of Mind offer for a 2nd day of training, you must email hello@rideto.com within 48 hours of your first day of training. Claims must be made within 14 days of an offer of rebooking. Claims made after 14 days will not be accepted.

This is in no way an insurance policy or guaranteed pass and we accept no liability for the training or training outcome booked through our website. We reserve the right to remove this special offer at any time. The purchase is non-refundable. The offer must be purchased at least 24 hours before the start of the booked course. Purchases made after this time may still be charged but will not be valid. The Peace of Mind offer applies to CBT training only and does not cover full motorcycle licenses or any other course on RideTo. Full terms of booking apply.

Complaints Procedure

At RideTo we take complaints about our website, staff and Partner Schools very seriously. If you are not satisfied with any part of your experience with us, please follow this process for raising a formal complaint:

To make a complaint please send an email with your name, booking reference number and details of the complaint to hello@rideto.com. Please include all relevant details about your complaint and please include any names if needed, any complaint will be anonymised before information passed on.

Please note we cannot take any complaints by telephone as we need a written record of all complaints.

What happens Next?

When you’ve made your complaint we will send you an email to let you know this has been received.

Our complaints process has two stages:

  • Stage 1 - Our Customer Happiness Manager will investigate your complaint and respond to you within 7 working days. This will usually resolve all complaints.
  • Stage 2 - In the very rare event escalation is required, a business Director will investigate and respond via our team within 7 further working days. All Director decisions are final.

Partner Training School Terms and Conditions

The below terms and conditions outline the terms and conditions you are required to enter into, and hereby agree to comply with, with the Partner Training Schools you are introduced to via our website and for the delivery of the motorcycle training courses.

Licence

On the day of your training, you must hold and be in possession of a valid UK driving or provisional licence. It must be produced to your trainer upon registration of the course. You must also provide your National Insurance Number. This may be required to perform a licence check.

No other forms of licence or identification will be or are acceptable. Only the original licence is acceptable, no copies or paper counterparts will be accepted. It is your responsibility to bring these documents to all training sessions that you attend with the Partner Training School . In failing to do so, training may be terminated for that day and fees for that day will be lost. This may impact on your course and in your losing the entire course fees. Under no circumstances will we be responsible or liable to you for any such loss incurred by you.

  • EU licence must be accompanied with UK counterpart licence number and photo identification (such as a valid passport) .
  • Licences must not be on or past the expiry date on day of training and you cannot have more than 5 penalty points on any given licence

It is your responsibility to make sure that the licence is valid and up to date before any formal training course can commence. Details of how to check if your licence is valid and up to date are available on theGOV website.

Attendance

You must attend all the scheduled days of training in full. Attendance requires you to attend on time so please allow for traffic and transport issues. As the courses are regulated by the DVSA and have a set syllabus they cannot be delayed or postponed for an individual. Late attendance (arriving after the start time of your training/course) may lead to you missing your session and your fees being forfeited. Under no circumstances will we be responsible or liable to you for any such losses incurred or the forfeiture of any fees by you. You cannot join the course once it has started as you must complete each part of the course by law.

We cannot offer, nor will be responsible or liable to you in relation to, refunds or compensation for missed training sessions or tests. If you do not attend elements of your time-tabled training, your course may be terminated and your continued ability to attend cancelled with no refund. Under no circumstances will we be responsible or liable to you for any such loss incurred by you. Courses are sold as a whole and we cannot offer refunds for part elements not attended. The Partner Training School will inform us of customers who arrive late or do not show to their booked training courses. Under no circumstances will we be responsible or liable to you for any loss incurred by you as a result of any non-refund of any fees paid by you for courses you do not attend or are late for.

Suitable Clothing

Trainees taking part in any training courses must wear suitable clothing that offers reasonable protection. Wear layers that will keep you warm when it is cold and take a layer off when it is warm.

We understand you may be new to biking and may not yet have your own motorcycle equipment. However, following the outbreak of Covid-19 we strongly recommend you bring your own CE approved motorcycle equipment, including helmet, gloves, jacket, boots and unripped think denim jeans. Some Partner Training Schools are not providing any equipment, this is clearly stated during the booking process. You must check the equipment requirements for the Partner Training School you book with. If you fail to bring your own equipment when it has been stated you will need to, you will be liable to book and pay for another course in full and no refund will be offered. If you do not yet have proper motorcycle trousers and motorcycle boots, as an alternative, on the day of your training, you must be wearing at least thick denim trousers with no rips or tears and hiking boots. Please note that the Partner Training School does not accept trainers, tracksuit bottoms, sandals or shorts as you would be at risk of a serious injury.

If clothing worn is viewed as inappropriate and unsafe by the Partner Training School you may be asked to rebook the training course at an additional cost. Under no circumstances will we be responsible or liable to you for any such loss incurred by you in these circumstances.

Legal requirements

Compulsory Basic Training ( CBT ) can only be provided by an Approved Authorised Training Body ( ATB ). All Partner Training Schools are DVSA approved training bodies. As such, all training courses carried out by them are governed by the DVSA. Further details of the accreditation and requirements which need to be met to become a DVSA approved motorcycle training school can be found at the GOV.UK website .

Course Agreement 1

All attendees attending training courses will be required to agree to follow the instruction and guidance of the appointed registered trainer for the purpose of Compulsory Basic Training. IF you fail to follow the necessary requirements or DO NOT respond to training will have your training course terminated. Under no circumstances will we be responsible or liable to you for any such loss incurred by you. If you are a complete beginner/novice in relation to riding a motorcycle/scooter and if your EXPECTATION is to complete your CBT in one day, then we strongly suggest you start with a Beginners Course (commonly known as ITM - Introduction to Motorcycling) or at least 1-2 hours of Private Motorcycling Lessons prior to your CBT.

Course Agreement 2

All students on CBT courses must sign a disclaimer provided by the Partner Training School before any on-road training can commence. You must confirm that you are satisfied with the training you have received so far and as a result feel sufficiently competent to proceed with the next element of your CBT involving a minimum of two hours riding on the public highway. You must be able to confirm that you feel sufficiently competent to conduct the training on the public highway in the weather conditions prevailing at the time and that the motorcycle/scooter that your riding is suitable for you.

Students who are declared by the Partner Training School to not be safe to continue to the on-road training will be asked to finish the course and return for further training. Further training will be required to be booked in and paid for, usually at a discounted rate. It is at the instructors sole discretion how much training is required for the Student to safely progress to on-road training and CBT completion.

Failure to sign this declaration will result in the course being unable to continue as the on-road element will be incomplete; you will need to book more onsite training.

Course Agreement 3 - Option to do your Compulsory Basic Training on a 125cc Manual (Geared)

You have an option to do your CBT either on a manual (geared) or automatic motorbike.

However, as a road safety organisation it is the Partner Training School’s job to ensure the safety of both trainees and the general public. To learn to ride a manual (geared) motorcycle is no easy task; even if you are an experienced car driver, a motorcycle is a completely different vehicle, which in turn, requires you to perform a range of unique skills such as balance, throttle control, higher levels of concentration, ability to deal with the exposure to varying weather conditions and wind, combination of foot and hand controls, etc.

Thus, if you are a learner, with no previous recent experience on a manual bike, and if your expectation is to complete your CBT on the same day, we highly recommend you to do your CBT on an automatic bike; followed by a Gear Conversion Course to learn to ride a manual bike.

Road Traffic Violations

If you are in control of one of a Partner Training School’s motorcycles or scooters you take full responsibility for any violations regarding road traffic laws caused by you when riding on the public highway. Relevant details will be passed to the appropriate authorities if requested. You will be informed of the offence. Under no circumstances will we be responsible or liable to you in this regard.

Behaviour

If at any time you show an unsuitable attitude, or demonstrate unacceptable risk-taking or failure to comply with an instruction that endangers yourself or others on the road, the Partner Training School reserves the right to immediately terminate training and to forfeit all fees paid to them and paid to us. Under no circumstances will we be responsible or liable to you for any such loss incurred by you.

The Partner Training School instructor as a licenced DVSA assessor has the final decision in this matter. Additional training at the Partner Training School’s discretion will be arranged at your full expense. Under no circumstances will we be responsible or liable to you for any such loss incurred by you.

Any inappropriate behaviour displayed by the client while taking part in any training course, could lead to the training being terminated and may also lead to relevant authorities being notified.

Any abuse of our or of the Partner Training School’s staff or instructors or other clients will not be tolerated on any level.

If any suspected use of alcohol or illegal substances is indicated or used on site that will endanger yourself, or others will result in termination of the training course with immediate effect with no refund of fees paid being provided.

Under no circumstances will we be responsible or liable to you for any such loss incurred by you.

Any illegal or inappropriate behaviour will simply not be tolerated.

Customer Vehicles

Any vehicles supplied by you for use on any training courses conducted by the Partner Training School will not be covered by their insurance policy. It is your responsibility to ensure that you have appropriate insurance in place.

Responsibility is with you to ensure that your vehicle is in a roadworthy condition and meets the relevant legal requirements. “L” plates must be clearly displayed front and rear. The vehicle must also be properly taxed. A valid MOT certificate must be shown to the Partner Training School trainer at the start of the course. A valid insurance cover note must be shown. A Vehicle Log Book (V5) must be produced. The trainer will check all relevant paperwork and check the motorcycle is in a safe and appropriate condition to commence your training.

Injuries

In the unlikely event of an accident, or loss or damage to your personal effects, you acknowledge and agree that neither us nor the Partner Training School will not be liable for nor responsible for any direct or indirect loss, damage or injury arising from or in connection with any such accident, loss or damage.

Bike Hire

Please note that the terms below are only applicable if you are hiring a bike from a Partner Training School for purposes of doing your course.

Fixed penalties, etc.

The hirer shall be liable, as if the owner of the motorcycle, in respect of any:

1. Fixed penalty notice offence committed in respect of that motorcycle under part three and the relevant schedules of the Road Traffic Offenders Act 1988 as amended by the Parking Act 1989 and that those provisions may be amended or replaced from time to time

2. Excess charge which may be incurred in respect of the motorcycle in pursuance of an order sections 45 & 46 of the road traffic regulation 1984 as amended by the Road Traffic Offenders Act 1988 and by the Parking Act 1989, and as those provisions maybe amended or replaced from time to time

Insurance provided through Partner Schools

The motorcycle is at all times covered by the Partner Training School’s Third Party Only insurance policy, the terms of which are available for inspection by the hirer at the Partner Training School training centre.

The hirer, shall, however, remain liable for any loss or damage to the motorcycle as a result of any accident, collision and any act of negligence of the hirer.

The hirer also shall remain liable for any loss or damage to a third party as a result of the wilful act or negligence of the hirer, or any breach of the terms of the insurance policy and shall indemnify the Partner Training School from any third party claim, whether consequential or otherwise, which arises there from.

Moreover, from the moment you are assigned a bike (scooter or motorcycle) by your instructor, it becomes your responsibility forthrightly, without the need of signing/accepting any further documentation. Thus, this agreement acts as a provision of a hire agreement.

We will be and are under no circumstance liable nor responsible for the quality of training, equipment, customer behaviour, insurance or any other event which takes place during the motorcycle training or any loss or damage suffered or incurred by you.

By accepting these terms, and by making your booking through our site, rideto.com, you agree to the above terms and agree to the terms and conditions of the Partner Training School.

Likewise, by making a booking with us you are accepting our Terms & Conditions of booking and our terms in relation to using our website..

Medication

Please make your Partner Training School trainer aware if you are taking any medication or have any medical conditions that could affect your ability to ride a motorcycle/scooter before commencing your course.

‘New Rider Essentials’ Purchase

Purchases of ‘new rider essentials’ such as Helmets, Gloves, Glothing, Books, Gift Boxes, L Plates, Jeans and Boots are fulfilled by RideTo LTD and subject to our returns and refund terms and conditions below. By making any purchase of equipment or ‘new rider essentials’ through RideTo you agree to these terms.

Delivery

With our standard delivery option you can expect to receive your order within 2-4 working days of your order being dispatched. Door to door parcel tracking is provided by email or SMS via our carriers Royal Mail and DPD. Standard UK Mainland delivery is FREE on orders over £50.

Returns and Refunds Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. You must not purchase 2 of the same item in different sizes to try on. Please contact us if you have a question about fit and sizing for items.

To start a return, you can contact us at hello@rideto.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@rideto.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too