MotoXP

1

*update* I was already contacted twice - once by a sympathetic instructor telling me to leave the situation with him. Secondly by a girl from office, who doubled down, instead of apologising, and said that I'd consented to paying again when it was rescheduled the first time! I said that I hadn't because why would I pay for a session I never received, so she clearly did an abysmal job of communicating that the first time round. You say you've reached out to reschedule but I wouldn't say your 'customer service' has left me with any faith this issue will be resolved. *original post* Awful experience. Turned up and they didn't have a smaller bike to accommodate me (5ft) and told it was my fault for not booking a small bike. Did not refund my money, told would rebook me in for a different session (1 month later) and had the cheek to ask me to pay again! Not an inclusive place clearly with terrible misleading customer service.

5

I done my CBD with Chris, I couldn't recommend more as he was a great instructor and made the day very enjoyable while taking me through the essentials

5

Easy to book, phone up they send via email proposed dates and a payment portal so you can sort it all online. The training is very detailed so you know exactly what you need not only to pass but to ride safely once you have passed. I would recommend them to anyone looking to learn.

5

So happy to have passed my mod 2 test and finally get my full licence. Chris at the Bath site was awesome from start to finish, gives you all the information you need to pass, lets you crack on and eases the pressure off with some brilliant jokes and commentary through out. Whether you're doing your cbt or full licence training I'd definitely recommend going here.

5

Did my C.B.T in October 23, my Mod 1 and Mod 2 in January 24. My instructor, Chris, was occasionally funny (😉) but above all patient with all the students I have been on the course (s) with, (especially me!) I had not been on a bike for many years but Chris managed to instill a confidence and a calmness to the proceedings that comes from having 20years training experience, he has nearly seen it all! If you want your CBT or full bike license then I 100% recommend Phoenix. Thank you guys.

5

Chris is fantastic! So funny and makes everyone feel really comfortable and safe with little jokes and realism! Fantastic teacher, really enjoyed my time at Pheonix Motorcycles and I am far more confident with a motorbike now than I ever would’ve been if I hadn’t gone! 10/10

5

I had an yet another excellent experience with Phoenix Motorcycle Training in Bath. My instructor this time was Simon who was incredibly helpful, patient, and had a wealth of knowledge to share. Since my last two CBT's, they've upgraded all their bikes to modern, new models. This gave me the fantastic opportunity to test out various bikes that I could actually buy and I absolutely fell in love with the little Honda Grom. Thanks to the quality training and the chance to explore different manual bikes, I'm now looking forward to the possibility of taking my direct access for a full bike license within the next 2 years!! Highly recommended!!

1

This is a not so pleasant learning process. Since I paid the money, you should provide corresponding services. Due to the misjudgment of my level by the coach, after the failure of mod2, I have to spend £250 a day of training fees and £200 a day of mod 2 fees. Quite expensive, I took cbt and mod 1 here, and mod 2 at the same time 3 times. Here I really want to ask about "C". If I had a lot of riding problems during the training day, why didn't I tell me in more details and cancel my test？ Instead of being like a cowboy making me pay again and again and wasting my time. And if you don't want to teach me, you can ask another coach to teach. Here to inform the readers that I am a complete novice and have no driving experience in the UK before learning cbt. A instructor “C” in this driving school asked me to train for a day, and I took it to test mod 2 in about 5 hours. How ridiculous! If you don't have time to arrange my courses, then you have to refuse my payment, and make me wait for almost a month every time to practice for the exam Regarding prices, prices are available on their website. But here is a reminder to everyone who wants to sign up for study, if you fail mod 2, you need to spend 250 pounds a day for training and 200 pounds for a test fee. At the same time, you still need to wait for nearly a month to arrange your training and test. I already have my driver's license now. And spend less money. I still use the latest mt07 2022 in another driving school, not the broken cb500 and dilapidated z650 of this Phoenix driving school. At last，I spent about 1500 pounds in this driving school, and I didn't get the service and guidance I deserved. If you have no road experience at all, I don't recommend you to come here to learn. High fees and long waits.

5

Simon was patient and extremely helpful. I'm very glad I asked Phoenix to help me to get my CBT! 10/10 - great experience.

5

Just Successfully passed Mod 1 & 2 with Phoenix Bath. Our instructor Chris ( From Bath) was amazing. His instructions were clear and extremely practical. I felt fully prepared for both of my tests. I would totally recommend them to anyone thinking of getting their full bike licenses. Im 53 by the way, so apparently you can teach old dogs new tricks. Thank you once again Chris, and the Phoenix team, you were brilliant.

5

My Wife and I took our CBT's at Walcot RFC last Saturday with Phoenix having not ridden any form of motorbike or scooter before. Mark was genuinely friendly and put any worries and reservations we had at rest. He took his time to go through all the procedures and manoeuvres in a helpful and informative manor. Really do feel he went above and beyond to make us feel at easy which is so important when out on the road. We both now feel confident and will have no hesitation in booking with Phoenix for our Full Tests. Thanks Guys! Luke & Sophie

5

Direct access course passed in a week. Adrian very helpful and worked around my limited availability. Highly recommended.

5

Very great training and advice. Tried their best to fit me in as soon as possible despite the current circumstances. Got me a first time pass on both tests. Cheers Adrian!

5

I received training for my A2 licence from Adrian and Chris. They were both very professional instructors with a good sense of humour and a calm approach to teaching. Adrian has handled the coronavirus situation really well, and got me booked in for my tests as soon as he physically could, which I really appreciated. I'll be back in 2 years to upgrade to my A licence!

5

Trained by Chris and Adrian for my full category A motorbike licence. Both are really good instructors and very patient, they know how to get the best out of people. Would definitely recommend!

5

I trained with Adrian, who is a friendly, helpful bloke. Helped me get my skills up to par and went out of his way to sort out my tests... Top bloke

5

Had a great week learning to ride bigger bikes with Chris and Adrian, resulting in me getting my full license. The emphasis of the training was on learning to ride a bike rather than doing the minimum to pass a couple of tests and I am grateful for that. I would highly recommend using MotoXP if you're looking for bike tuition.

5

Had a great experience with Adrian and Chris, both have been really helpful and are really great instructors.

5

CBT & Direct Access with Chris and Adrian. Highly skilled and professional trainers.They have a genuine passion for their business and will teach you all the skills you will need to meet the challenge, succeed and ride safely. Adrian adapted the on road training when I needed to focus on certain aspects, which enabled me to achieve the required standard. I really enjoyed the experience, their honesty, motivation and good humour. Thank you.

5

Brilliant training here from Chris and Adrian. Really professional and friendly. Nice early mornings so had the afternoons free. Thanks to Chris I passed my DAS and steadily improved my control of the bike (and the road) over the four days. Can't fault the service and feel much more confident on the road. Really glad I went with these guys and avoided other schools advertising just 2 day training. Can't wait to pick up a big bike now and head off. Best to take a flask of coffee and some snacks as there's time for chats between exercises. Again, thanks Chris!

5

4 Days of great training, followed by a pass in Mod 1&2. Adrian and Chris were both excellent instructors

5

I did my CBT here on a geared 125cc having never even sat on a bike before. A thoroughly enjoyable experience, and I now feel confident to continue learning under my own steam. Chris the instructor was clear and precise with his tuition, and with his instructions over the radio when out on the road.

5

Chris the instructor not only taught us the CBT essentials but also showed us how to properly control the motorbike - which is invaluable for gaining confidence.

5

Did training with Adrian and Chris, they made this experience very enjoyable whilst being informative. They want to get to know and understand how best to teach you what's required not just to pass the test but also to ride safely. On test day I felt fully prepared and eager to get on with it. Bikes are well used as you'd expect but are well maintained and ride smooth and strong. Definitely suggest if you're unsure and have questions just give them a call and have a chat 👍

5

Adrian and Chris are great trainers. Good lessons and right duration with excellent instruction. Highly recommended! Thanks guys!

5

Had a great experience with Adrian who did a brilliant job guiding me through the whole process of my direct access tests. passing first time on both. Solid choice if you want to get your license sorted. Very professional. Well worth it!

5

As a 56 year old learning to ride for the first time Adrian of MotoXP was brilliant. Really calm and personable as well as being a great instructor. I past my Mod1 and Mod2 first time and I only did two days practice on each with him. I also observed him teaching a mixture of ages and abilities and could not recommend Adrian and MotoXP highly enough, I really enjoyed it there!

5

Completed CBT and Mod 1 with Chris and Mod 2 with Adrian. Both are down to earth, patient, provide practical advice and teach you to ride safe, not just pass the test. Winter not a great time to learn(!) but at least now I can get a bike in time for Spring. Not the newest of bikes but they run well and are a joy to ride.